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Refund and Returns Policy
- Welcome to Opensky Flights Corp. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
- Non-Refundable and Non-Changeable Tickets: All tickets issued through our platform are non-refundable and non-changeable. Once a ticket is issued, no modifications or cancellations are allowed, except as provided in Section 3.
- 24-Hour Cancellation Policy: Customers have the right to cancel their booking within 24 hours of purchase for a full refund. This policy applies only if the booking is made at least 7 days before the scheduled departure date.
- Payment Terms: Upon receiving the issued tickets, customers must complete the payment within 30 minutes using the provided payment channels. Failure to make the payment within this timeframe, without any communication from the customer, will result in the cancellation of the ticket. The customer will be placed on a suspension list and will be required to make advance payments for any future purchases.
- Suspension List: Customers who fail to make timely payments will be added to a suspension list. To be removed from this list, customers must make advance payments for future bookings.
- Registration and Compliance: As a seller of travel services, Opensky Flights Corp is registered with the Florida Department of Agriculture and Consumer Services (FDACS) as required by the Florida Sellers of Travel Act (Chapter 559, Part XI, Florida Statutes). Our registration number is [Your Registration Number]. We comply with all state regulations, including the requirement to maintain a surety bond of up to $25,000.
- Governing Law: These terms and conditions are governed by the laws of the state of Florida. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Florida.
- Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review them regularly.
- Contact Information: For any questions or concerns regarding these terms and conditions, please contact us at customerservice@openskyflights.com.
- Disclosure Requirements: In compliance with Florida law, we provide the following disclosures:
Our business is registered with the FDACS.
We maintain a surety bond as required by state law.
Customers have the right to contact FDACS for any complaints or inquiries regarding our services. - Penalties for Non-Compliance: Failure to comply with these terms and conditions may result in penalties, including but not limited to, cancellation of tickets, suspension of services, and reporting to relevant authorities.
- Annual Renewal: Our registration with FDACS is renewed annually. Customers can verify our registration status by contacting FDACS directly.